In the last six month, I had purchased two vehicles, one from Ferman Chevy, and this time I decided for a VW last Wednesday. Though approved by the bank both times, at Ferman I spent over 3 hours negotiating prices, delays with the finance department running the paperwork (despite I was already approved through my bank), and even the pressure to sell other services. NOT HERE AT VW BRANDON. In fact , I completed the transaction in about 45 minutes at VW; only one question was asked as to whether or not I was interested in financing through them and the benefits of such, but no pressure at all. To my fault, I did not check the trunk of the vehicle while there as I was so excited! Got home, re-inspected the vehicle and noticed no spare tire in the trunk. End of story; when would you like to pick that up? Talk about service and salesmanship! I inquired about a used vehicle online that same Wednesday, and Josh Carela was my sales person. This guy is phenomenal, straight to the point, cares for his customers, and accommodated an appointment time that was convenient for me, not only to come and look at the vehicle, but also a different date to pick up the spare tire. This is, by far, the best experience I’ve ever had at a dealership. Thanks Josh for such a pleasant experience. Dealers need more of you
Reggie was awesome. A true gentleman and helpful. Alphonse and Alex made the purchase painless. Happy to have a new used car.
Kevin is awesome as well as the others. Thank you for everything. I love my new vehicle!
Excellent staff, very friendly and quick service. Even washed my car after a simple diagnostic.
I had to pay Brandon VW service dept a visit a couple times in a month. I had excellent customer service from Carlos and Roger. They both were extremely helpful with great attitudes & ready to help fix my car issues. I appreciate it! Keep up the great work guys!
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