Rashard was awesome, we came in from Orlando, after calling and visiting several dealers in our area, none of them could get us the price we were looking for on a 2019 Jetta SEL. Rashard and his sales manager worked with us, got us to the numbers and terms we were looking for on a lease, I appreciate that we were able to negotiate and get to the price we wanted over the phone, rather then spending hours in a dealership negotiating.We headed out the next day, and upon arriving at the dealership, they had the car sitting up front, detailed and ready to go. Something my wife thought was really awesome.We filled out the standard paperwork and Rashard went over the price, which was exactly what we had agreed to over the phone. Then we went into finance, which is usually the part I hate the most about car buying. The finance manager who’s name I sadly cannot remember, was very straight forward, went over the pricing once again, to make sure we were all in the same page.He quickly went over optional service plans and such, which we declined. He then went over all the paperwork, explained what it all was.We were in and out with a new car in less than 2 hours, smoothest car buying/leasing experience we’ve had so far! A+ service!
Salesperson mary was great, knowledgeable and was very helpful and worked hard to find options in my budget
Loved it. Nicest people. Got my new car and on the way home got pulled over for speeding. Gave me a warning.. love ya Polk officers. Car ran so nice it took me by surprise
I had Issues the first day but they did right by me the next day.
I had issues the first day withe finance manager the day before but Alphonse called me the next day and made sure I was happy with the deal. Ask for him by name I wouldn't see anyone else!
RJ & Scott are ABSOLUTELY AMAZING in the Service Department. I had a horrible morning experience at another auto repair shop (over 3-4 hours of delays & fee's) with the only resolution was messing up my trunk carpet and the other shop could not even replace the rear tail light because it "required a special Volkswagen tool" I came to Volkswagen with my NEW car about in tears from frustration and these two men helped get me back on the road within 10 minutes and had a smile on their face the whole time (despite being busy on Saturday & it did not even require a "special VW tool"). I would HIGHLY recommend this place to anyone with a service need as they will EXCEEDED your expectations!! Great customer service, I will see you guys for all my VW needs!!!
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