Brandon Volkswagen Customer Testimonials
- Service Department -
4/15/2013 - Joseph - I traded in my car at this service and it was a great experience. Julie is always helpful in getting me in and out and when I told her that we were working on trading it in she was helpful an encouraging. My whole experience with this dealership an its service department is pleasant and convenient
4/15/2013 - Donald - My service appt was a great experience and was much quicker than I anticipated. Keep up the great work. Also I was pleased to see a service waiting room that was almost empty, that shows my VW is a much better car than my Nissan was which always had a full waiting room, and you had better pack a lunch when you took your Nissan in for service.
4/14/2013 - Jovanny - Always friendly, replaced missing center cap on wheel. Service much better than experience at other dealers in the past
4/13/2013 - Harold - I felt the charges were more than fair and I did not get over charged. I was happy with the quick turn around of the service.
4/4/2013 - Richard - Mickey Torres and Mike Bayle truly care about their customers. I plan to bring any VW I own to Brandon as long as they are there.
3/10/2013 - William - WE HAVE BEEN EXTREMELY PLEASED WITH BRANDON VW IN EVERY RESPECT. BOTH SALES AND SERVICE HAVE MADE OUR FIRST VW A GREAT EXPERIENCE. I FREELY RECOMMEND THE DEALERSHIP TO OTHERS AND WILL PUT THEM AT THE TOP OF OUR LIST FOR OUR NEXT AUTO.
2/27/2013 - Ifetayo - Really great staff. Helped me with an issue with a light that came on in car a few days prior with no issues. I called in and they told me to stop by nd a technician was waiting for me when I arrived. They then scheduled my service visit. I was offered to do it at the time but time did not permit so I came in a few days later. I was remembered and received excellent service again. Staff were a credit to the location and the Volkswagen brand.
2/21/2013 - Kelly - Excellent job! The team at Brandon VW make everything look so easy, make you feel important, value your time and work with integrity. There's not much more you could want in a service department!
2/13/2013 - Henry - Everything I want in a dealship. Gave me good information on the outstanding replacement part and why it is not a stock item. Thank youi.. The Service writter was everything I consider what a coustomer and Dealer wants to have handling an aera were by no fault of Deal or owner the car will have to be returned. Thanks Henry
2/11/2013 - Arthur - Julie was great as usual. Recommended oil change at new reduced price (yea! for a lower price) and replacement of two filters. She also honored $20 coupon and recommended use of mobile app to track car maintenance.
2/6/2013 - Pinon - Julie is an excellent service advisor keeping me informed along the way with repairs and necessary upcoming maintenance needs.
1/27/2013 - Charles - Brandon VW has been like a family to me. Today I just leased my 6th vehicle from Brandon VW and as always it has been a great experience. Service is second to none as Julie has been my go to person for a long time now. She is always friendly and helpful!! I will be continuing to purchase my cars from Brandon V.W . for a long time to come!!
1/16/2013 - Kristen - Above and beyond my expectations every time!
1/7/2013 - Matthew - Julie Yadao always provides exceptional customer service and never fails to accomodate my schedule when service is needed. I called at the last minute on this past visit and even though the crew was probably wrapping up for the day, she was able to fit me in. This is definitely the ONLY dealership I have ever dealt with that concentrates on the needs of the customer above anything else. Thanks Julie! As a side note, the actual service and maintenance performed on my vehicle has always been truly exceptional, so kudos to the whole team. I realize the guys in the back may not always get recognized but are consistently deserving.
12/23/2012 - Galo - Great service. Easy to schedule. Julie is always great and knows about my car.
12/15/2012 - Richard - My new service adviser, Mickey Torres, was great! I was apprehensive dealing with a new person after 10 years with my last adviser, and Mr. Torres continued to make me feel like a valued customer.
12/12/2012 - Gabriel - Reggie was very attentive and was genuinely concerned that all aspects of our car buying experience was pleasant and hassel free. Would definately recommend Reggie to a friend.
12/6/2012 - Kevin - Brandon VW is the best!
12/6/2012 - Siwei - Brandon VW did an excellent job during my 20000 mile service visit. Thank You.
12/1/2012 - Richard - I bought my jetta from another dealership, but prefer to have all service done at Brandon Volkswagen as the entire staff is friendly and helpful. I have called the service manager Mike on the phone a couple of times and he answered all my questions, and even took the time to explain some controls in my car...of which the other dealership apparently failed to do. Overall I've been very pleased with my visits to Brandon VW and will probably continue to make it my VW dealership of choice...if only they could improve the mileage numbers on the TDI's. But i still like mine ( have had 3 now ) and i would not go back to a car without Diesel.
11/12/2012 - David - It was a very exceptional visit from setting out the appointment to picking up my car. The service tech., Travis, performed an exceptional job making you feel that your vehicle was in good hands. The shuttle diver, Joy, was very nice and made you feel very comfortable.
9/21/2012 - Aileen - Thank you so much Brandon Volkswagen you are turly are a dealership that cares about its customers, you can beat I will refer your dealership to everyone as the one to see for great customer service and friendly service.
9/19/2012 - Tom’s Marine - Still the best service of any car dealer i've dealt with
9/18/2012 - Christopher - Julie has been the biggest help with my vehicle service through out the years. She always keeps me informed about what work was done or needs to be done. She does not hesitate to call and inform me when my vehicle is complete. Each time that I would bring my car for service, Julie was always professional and never gave me any BS. It is nice to have someone at a dealership who cares about the customer. If she is not a manager, SHE SHOULD BE. Thanks Julie
9/16/2012 - Montyco - Great dealership and my service adviser was great.
9/9/2012 - Anthony - outstanding dealership/truly satisfied on each and every visit
7/29/2012 - Karyl - Julie in the service department has always been so kind and professional when I come into the Volkswagon dealership in Brandon, Florida on Adamo Drive. She goes above and beyond to make visit a pleasant one.
7/27/2012 - Karen - Mike the service manager was exceptional. He solidified a positive experience for me.
7/20/2012 - Robert - The next time I need to purchase a used vehicle, I will be coming to Brandon VW for a cCertified Pre-Owned vehicle. Everytime I have been to Brandon VW, the service has been exceptional.
7/19/2012 - Joshua - Very Well done as usual at this dealership. I pass by 2 other dealers to get to this particular dealership. These are the only people I trust with my vehicle.
7/16/2012 - John - I'm so glad that Lillian is there when I come in, she is a very caring person and always updates me on anything I want to know. Always willing to help with any concerns. Understanding with my wife's silly questions.
7/14/2012 - Kathleen - The service representative, Julie Yadao, is very pleasant, helpful, courteous and knowledgeable. ....a real asset to your dealership
7/14/2012 - Jesse - Jullie is awesome. :O)
7/06/2012 - David - I went to Brandon Volkswagen without an appointment for a scheduled oil change. There were quite a few people ahead of me, and they still managed to get me out in just little over an hour, which I thought was very, very good. Excellent all the way around!!
6/30/2012 - Roueida - I have moved further away and will not take my vehicles anywhere else. There is a VW dealer much closer to my residence and I prefer to make the drive to Brandon VW for any maintenance on my vehicle because: 1st, the way they treat their customers with respect and courtesy. 2nd, they do it right the first time every time. Thank you Mr. Bayle and team.
6/28/2012 - Gilbert - Julie is exceptional taking care of us, she goes out o her way for us to be satisfied. Great customer service
6/16/2012 - Arthur - Julie was great as usual and offered a courtesy discount based on costliness of repairs and my continued loyalty to the dealership.
6/16/2012 - Tom - Still the best service of any automobile I have owned.
6/13/2012 - Stephanie - Arnold was a pleasure to work with. He is very helpful and made the whole experience convenient and easy.
6/13/2012 - Andrew - My consultant Arnold was very nice and helpful! He was very considerate of my time and made sure my experience was very pleasant. I will definitely recommend this dealership to anyone looking for a car.
6/01/2012 - Larry - Loved that this was a pleasant environment to wait in while the car was being cared for. I was used to the Nissan dealership down the road that was always chaos. This was a pleasant surprise and very nice change.
5/09/2012 - Arnold - Our experience with Brandon VW was great! Arnold was extremely helpful, he was very considerate with my time, but still made sure he explained everything. Arnold also made himself available to answer any questions I may have had. Overall, I was very pleased with the service I received, and with the friendliness and helpfulness of our service coordinator Arnold.
5/07/2012 - June - I'm always made to feel that I'm a special customer (I'm not). My car is always washed and clean when I pick it up. The staff is exceptionally
curteous and pleasant.
5/04/2012 - William - As usual, Lillian in service dept provided excellent customer service
4/24/2012 - Joseph - Julie was great. Would recommend her and Brandon VW to everyone. She really went out of her way to make sure I understood everything
4/20/2012 - Kenn - My service consultant, Brooks Falzone, was excellent and very attentive to all details. Well above your average service consultant.
4/20/2012 - Marcia - I have been conducting business with Brandon Volkswagen for the past 3 years and have been extremely satisfied with their service and professionalism. The service staff have always been courteous and very helpful with all inquiries concerning my vehicle and its maintenance
4/03/2012 - Michael - Your Service Manager Brooks was absolutely fantastic. He was courteous, knowledgeable and more importantly, honest and forthright with me regarding my services options without being so pushy as to be a turn off. This guy is an asset to your dealership!
3/27/2012 - Rachel - We live in Bradenton but we travel to Brandon VW for service because it is so wonderful. They should be commended for their efforts.
3/21/2012 - Salahdine - The staff and the work was truly exceptional, the service department went well above the call of duty and I will always recommend this dealership for car purchases and service. It's been my pleasure thank you all.
3/20/2012 - Carole - As always, Brandon VW treats you with courtesy and respect and my Service Tech Lillian is always there for my questions and prompt to get my car in. Thanks Lillian.
5/30/2012 - Ed - excellent people and service
5/30/2012 - Alan - Julie is a fantastic advisor. Great communication along the entire process. She is the only VW service advisor I have dealt with in the last couple years that calls the customer when promised. If she said she would call back that afternoon with an update I would have a call to me that afternoon (or sooner). Very proactive and excellent communicator which makes the process very smooth and stress free. We will be back for sure!
5/29/2012 - Matthew - Julie is always exceptional!!! (and NOT just because she is easy on the eyes ;) )
5/29/2012 - Jenna - I made my appointment only a day in advance and then upon asking if they could take my vehicle a couple hours before the time we agreed, there was no hesitance to help me right away. One of the service representatives gave me his card about 3 times which I thought was funny but I know other customers might find that a bit overbearing. In any case, the speed, quality, and friendliness is definitely demonstrated in your department and I will most assuredly be back and let others know about your service. Great job!
5/29/2012 - Jason - Brooks Falzone stands out as a very kind and attentive service consultant. He is dedicated to customer service and he walks the walk and talks the talk kind of guy.
5/28/2012 - Vincent - Brookes our service representative is awesome and is always willing to work with us sppointment times. He always sees that we get right in and out for our service appointments.
5/28/2012 - Kimberely - Lillian is truly an asset to your dealership. She takes my time and my family's safety into consideration. I let her know I was taking a trip out of state and she recommended purchasing new tires because they were nearing the end of their life expectancy. I wasn't planning on replacing the tires until my next service, but with her recommendation, I did. Lillian treats me like family and that is what keeps me coming back.
5/27/2012 - Susan - We had a problem with our car while traveling and weren't familiar with the area. Your dealership put us at ease and took care of us extremely well. The service representative who helped us was so courteous and made us feel comfortable. He kept us updated on a regular basis.
5/22/2012 - Claressa - Arnold was helpful and honest. He told me he would have my vehicle looked at to assess the problem prior to performing any repairs for no fee. He returned with the recommended repair and what it would cost. He also suggested I have my 30K oil change and inspection completed since I was already in the building and my car was almost due for it anyway. I appreciated this suggestion as it saved me another trip to the dealership. Arnold has great customer service skills.
5/12/2012 - Verana - Service consultant was very professional and provided information about my vehicle that I was not aware of. He also followed up with me to make sure that the car was serviced to my satisfaction. I will definitely return for service in the future.
3/12/2012 - Casey - overall it was a very good service, super team members.
3/09/2012 - Jesse - This was the best VW dealership I've done business with and one of the best of all car dealers. Staff and facilities were great
3/07/2012 - Brian - Julie Yadoo was truly exceptional and I appreciate her concern and honesty.... I come from the Northeast and enjoyed my vist to your dealership, wished you where in the Boston area.....
3/03/2012 - Gerald - Brooks was exceptional in getting my car fixed. An awesome team there
1/23/2012 - Paul - Lillian always helps me: She is friendly, personable & genuine. She explains maintenance to me so I truly understand. Helps me prioritize & budget the services I need. I really do appreciate her help & all of the other friendly faces at MY dealership. Makes me proud to drive my Jetta around with a Brandon VW logo.
1/23/2012 - Scott - Lillian Cucco is an OUTSTANDING service advisor. She treats you like a friend and/or family member vs. just a 'customer'. She was VERY helpful in helping my make the best choices for my recent needs and I'm very pleased with the outcome and process
1/23/2012 - Sandra - I came to the service department without an appointment around 8:00 a.m. as a result of tire damage due to road debris. In spite of all of this unplanned trouble, Brooks Falzone took care of my car and made it possible for me to get to campus in time for my 9:00 a.m. class that I was scheduled to teach. He always provides personalized service and goes above and beyond when caring for my vehicle. Because of the service dept., my next car will be purchased at Brandon VW!!
1/23/2012 - Robert - Brandon VW's service department is an example of pure excellence. Not only did I get service the day I wanted, I got SAME DAY service! My car was in and out in no time. Truly grateful for the level of service I received.
1/21/2012 - Rosemary - My advisor, Lillian, is extremely helpful and she is very good at providing customer service--she seems to really like her job and assisting people. The place I took my previous vehicle got a new manager a year or so ago, and customer service is not his calling. Dealing with Lillian was refreshing.
1/20/2012 - Nam - The staff are always wonderful and charming.
1/19/2012 - Mark - I cannot begin to tell you how impressed and happy I am with everyone at Brandon VW. Everyone is so knowledgeable and helpful and I could not be happier. The people in the service department (especially Brooks and the woman with the Hawaiian last name) are superb. I will keep this car until the lease expires and then I will come back to lease another one. All VW dealers should visit Branson VW to learn from them. Thanks for everything.
1/19/2012 – Emma - I am happy to have Brooks as my service consultant. He is courteous, prompt and always reminds me of upcoming services, Thanks Brooks, you make my VW experience a joy...
1/19/2012 - Jeffrey - Julie Yadao is my service consultant and she always does a great job of getting the car in and keeping me informed of the progress, when it is ready and what has been done!
1/18/2012 - Natasha - Lillian is a great Service employee!
1/16/2012 - Carole - My Service Tech is always awesome, always knowlegeable, willing to understand my problems.
1/11/2012 - Christopher - Brandon VW has great Service Managers. They are all very good with every aspect of the service visit. I typically use Lilian and she is always on the ball with everything when it comes to my service
12/22/2011 - John - Lillian, my service consultant, provided a level of customer service that should be used when setting the standards in your department for exemplary customer service. Not only was Lillian helpful and courteous, she was also very knowledgeable of the issue that I brought my vehicle in for, and extremely personable. A big "thank you" to Lillian at Brandon VW!
12/19/2011 - Charles - Julie Yadao is the reason why I continue to go to Brandon VW for service of both my cars. This is my fourth Jetta and I continue to both lease and obtain service at Brandon VW because of the people who work there. I want to thank Julie once again for making me feel like part of the family at Brandon VW!!!
11/30/2011 - Frances - Thank you for finding the nail in my front tire. Thank you for repairing my tire also.
11/30/2011 - Loy - Best service department I have ever dealt with. It is always a pleasure
11/19/2011 - Crystal - The only place we shop for cars. Great service!
10/24/2011 - John - All of my interaction with your dealership has been outstanding. I've recommended you to several friends. Keep up the good work.
10/17/2011 - Robert - The treatment I received was great, so great that I bought a new car that day and did not take home the same car I drove there in. Thank you to everyone in the dealership who assisted in this process. I love the new car, it is everything I excepted it to be.
10/15/2011 - Jeffrey - Five star customer service all the way!
10/11/2011 - James - Lillian was very knowledgeable about my vehicle. She was also professional and understanding with regard to my needs of having the work completed on my car in a timely manner.
10/02/2011 - William - Brandon VW stands out as THE BEST when it comes to service for my 2 VWs. Your service department is TOP NOTCH!
10/01/2011 - Elizabeth - I purchased my 2006 Jetta in Orlando and have used several different VW dealers across Florida as well as one stop in California. Brandon VW is superb. When I picked up my car, Lillian explained how the Jetta has retained it's value and offered tips regarding trade-in. I am grateful the car didn't have to be totaled because I plan on giving it on to my son. I can't wait to get my next Jetta!
9/28/2011 - Sandra - It is nice to have a service department where, as a repeat customer, you are known by the representatives. They are very responsive to questions and requests.
9/28/2011 - Antoinette - Brooks was absolutely FANTASTIC. I would hands-down recommend this consultant, and dealership to anyone who already owns a VW, and/or anyone in the market to purchase a vehicle. I'm going to be a VW gal, for life!
9/26/2011 - Juan - Great staff truly, beats every other dealership in the Tampa area I've visited. Very inviting and down to earth.
9/20/2011 - Ryan - Fast friendly service.
9/20/2011 - Lucretia - I have had nothing but great experiences at Brandon Volkswagen when bringing my car in for routine maintenance or repair. This has helped to solidify, what I would like to be, an ongoing relationship! Many thanks to all the service staff, cashiers, and parts personnel.
9/16/2011 - Jennifer - I continue to be extremely impressed with the service at Brandon Volkswagen. It is definitely increasing my chances that I will buy another car from them in the future.
9/15/2011 - Brooke - Lilian and Brooks were extremely friendly, answered all of my questions and concerns and provided excellent customer service! Thank you!
9/15/2011 - Randall - Brandon VW did a great job. I will return.. and I will advise friends and family that this is a good place to do business.
9/13/2011- Lisa - Always awesome service!
I appreciate the efforts of your staff and they really go out of there way to help in every way!
9/10/2011 - Bryttnie - I had a great experience everyone was very friendly and ready to help
9/9/2011 - John - Brooks my service writer, is the best service writer. He goes out of his way to assist me, taking time to explain all the technical questions, giving me clear and concise information. I will continue using him as my service writer.
9/7/2011 - Bettye - Very pleasant and professional service.
9/04/2011 - Michael - Thanks VW. Great work on my 20K service!!!
8/30/2011 - Alice - Luis was a true professional in all aspects of my time at the dealership. He was very helpful and has a truly wonderful personality.
8/29/2011 - Armondo - Brooks Falzone, my service tech did an outstanding job taking care of having my car serviced and detailed.
8/29/2011 - John - Extremely pleased with your service department.
8/25/2011 - John - My daughter was due leave to college in 2 days when the liner of her beetle was coming off, Lillian from Brandon VW came through for us she worked very hard to get the beetle back to us within 24 hours! She is truly wonderful as well as the service department who rushed the job. Thank you so much :)
8/24/2011 - Lori - Lillian is the best! I talk you guys up all the time to my friends!
8/24/2011 - Garth - Louis and Lillian always go above and beyond to provide excellent customer service.
8/21/11 - Melissa - The service and attention to detail was great. MJ offered exceptional service.
8/15/11 - Joseph - I am usually in a rush when I bring my car in for service. I value the timeliness of your service department.
8/08/2011 - Robert - It is always a pleasure to bring my car in for service and everyone at the dealership is very professional and trust worthy.
8/06/2011 - Sara - My service was excellent. My car was returned washed and vacuumed! It was great a special thanks to mike boyle.
8/08/2011 - David - Made me feel as though I was a Mercedes-Benz owner.
8/05/2011 - Shawn -
7/31/2011 - Franklin - Good, friendly service... Was greeted promptly, and service rep followed up to assure me that my vehicle could be in and out the same day...Nice!
7/31/2011 - Richard - My service Rep is Julie; I have been a customer for approximately five years now. Julie has been my rep for approximately 2 to 3 years! She is always, always, friendly, accommodating and knowledgeable. She is ALWAYS professional and makes sure i leave their fully satisfied! She is the BEST!!!!
7/30/2011 - William - Once again, Lillian came through! She is very knowledgeable and right on the money when it comes to maintaining my VW. She is truly an asset to your company.
4/27/2011 - Eileen - When I asked about how to remove the bugs from my windshield they removed them for me.
4/19/2011 - Rodger - You guys do good work.
4/16/2011 - Tara - Brooks Falzone always helps me. He has the best customer service skills. I am always bragging to friends about how good the service is. Brooks is awesome.
4/13/2011 - Jim - I would rate my overall experience as excellent! Julie has always been absolutely wonderful in helping to take care of us and the needs of our car. We've been scheduling all our repairs through Julie, and will continue to deal with her, and only her. It's very rare to find a person who delivers such excellent customer service, always! Julie not only takes care of the needs of our vehicle, but she also takes a personal interest in us and our family, showing us that she cares about us as people, not just a customer.
4/13/2011 - Alicia - Was able to come the very next morning after my call to service dept. about my rear window. Julie took care of me immediately. I was given a rental car for my ride to work where I arrived earlier than ever before even in a downpour. Julie called a few hours later letting me know I could pick up my Jetta any time. When I arrived at vw I was able to drop off the rental and take off in my jetta. It was a pleasant and painless experience. Thanks, Alicia Lala. P.s. Special thanks to Julie
4/10/2011 - Eric - I have always been very please with the service I have received from Brandon VW and how conscientious and helpful Julie Yadao is.
4/8/2011 - Julie - The manager went out of his way to call VW and get them to pay for a new top for my car. I really appreciated that and will continue to service my car there.
4/4/2011 - Tara - Brooks Falzone always takes care of me. I know him on a first name basis from coming there to get my car serviced. He has always been super profession. He is extremely helpful. I'm so happy with the service I get there. I've grown to trust his advice for my car. I'm the happiest customer in town.
3/25/2011 - Jane - Brooks in the servicing department is very knowledgeable and experienced in providing excellent customer service. Our VW has been serviced at this location several times in the past 6 months and his level of expertise has been unsurpassed. Brooks even went out of his way after work to test drive the vehicle after it left the dealership because of unforeseen and intermittent problems. It was quickly identified and the problem was resolved. I have had several long conversations with Brooks on the care of our vehicle and he has always spoke in terms anyone without automotive experience could understand. The cost of the repairs were always applied with allowable coupons and discounts which helped to reduce the cost of repairs, which helps in today’s economy. Please extend my appreciation and nomination to Brooks along with any monetary awards that the dealership recognizes for employees whom deliver Excellent quality customer service, as he truly deserves one. Thank You.
3/6/2011 - Charles - As always, Julie Yadao is always friendly and willing to help out! She makes it a pleasure to go to Brandon VW for any kind of service. She is a true asset to your service department!!
2/21/2011 - Carole - As always, Lillian always gives me excellent service. I was on my way to work, and my engine light had came on the night before, she said, sure drop it off, and was taken care of it a timely manner. Thanks Lillian, companies need more people like you.
2/15/2011 - Heather - I appreciate Brandon VW for the level of professionalism your team offers. The service is always efficient and of high quality.
2/14/2011 - Charles - Julie is always friendly, courteous, and willing to help. She even had me speak with a salesman about my Passat regarding refinancing.
1/30/2011 - Carl - Same as always, excellent service.
1/24/2011 - Bianca - My husband and I are very happy with the service we received...Reggie is a great sales person and made our decision very easy. We were not planning on getting a VW but based on the service we got and the car itself, it was an easy choice!!! So thank you for everything and plan on being with the company for long term :)
1/20/2011 - Kristen - I would never take my VW ANYWHERE else!!
1/10/2011 - Larry - outstanding service by all!
1/2/2011 - Michael - Julie has maintained her courteous, professional, and knowledgeable demeanor throughout the past 3 years I've been going to Brandon VW for vehicle service. She should be commended!!
12/31/2010 - Peter - I have worked with Julie and Brooks quite a few times now and they have always been very friendly and professional.
12/28/2010 - Juan - I have always been treated like a part of the family by Brooks and Lillian in the Service Department. I will be leaving for the Army in the near future and I know that my wife will be taken care of in the same manner. Thank You very much.
12/24/2010 - Michael - Lillian always treats me wonderful! Suggests things I might do as I plan to buy the car after lease is up. Never tries to up sell me things I don't need or want. She's a keeper.
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