Brandon Volkswagen Customer Testimonials
- Sales Department -
4/16/2013 – Joseph - I came to the dealership for service of my lease vehicle and inquired about options. The sales manager was very helpful and assigned a sales person to help me right away but guided the deal throughout. His participation made me secure that the deal would be right. He also made it easy to trade in my lease vehicle. Throughout the transaction the whole team made me feel good about the deal and their desire to do the best they could for me. Mike the sales person was very accommodating and helpful. He was eager to get me to see different cars even though it was a rainy day.
I was driving a Toureg but wanted to get into a smaller car because of the small garage I have and my driving needs. Mike made sure this was no problem and it happened quickly and with no fuss. I chose a Tiguan which is a sweet car. Even though it is a lesser vehicle than the Toureg the package on the one I leased and the roominess of it made me very happy with the choice.
I was impressed with the fact that the sales manager and salesperson were very knowledgeable about the experience of leasing and helped me get into a mileage package that was suitable for me. I was worried about turning in my car because of extra wear and tear but they treated that all very easily and professionally, making me feel good about how much I got out of my car.
I came to this dealership four years ago after 22 years of Mazda ownership because I was impressed with a friend's Volkswagen
Even though I had a good relationship with my previous dealer I was impressed with this dealership right away. From day one they have treated me as a valuable customer and always offered me exceptional service. Mr. Kuhn introduced himself to me during the deal this time and was courteous and helpful. I think the whole team is A-1 in customer service, I really like the offerings of the packages by the young man who did my paperwork. It was clear that the packages were optional and no pressure was on but he helped me understand the value they had and made me more confident in choosing a Volkswagen.. Especially the shield protection against scratches and dents. In a lease vehicle this is one of the areas you worry about. The service department is so good and accommodating that I drive thirty miles to have my car serviced. First Lillian and now Julie always make me feel as they are there only for me and to get me in and out as quickly and conveniently as possible.
I have enjoyed my vehicle immensely since leasing it and have had a good feeling about the deal and how easy it was to make without any of the fuss and bother usually associated with buying a car, The team at the dealership has been eager to make sure that I am happy contacting me just to make sure there is nothing more I need and to make sure I come back for the service package provided to their dealership.
I am very satisfied and feel the deal ership is well run and eager to make new friends fro Volkswagen. Since I have been driving Volkswagen I have always answered people who ask how I like my car--I love my car. The reason is the exceptional product and the spirit of complete customer satisfaction the dealership offers.
I was recommended to the dealership by a satisfied friend four years ago and I recommend the dealership to all with whom I talk about cars. There is just a different kind of feel to the transactions there and the is a obvious desire to share the experience of driving a great car.
4/7/2013 - Jan - From the moment I arrived I was treated with respect and courtesy. Everyone was knowledgeable and polite. I was given a professional and complete explanation of every system and feature of the new Tiguan. This is my second car purchase from this dealership and I am enjoying this purchase even more than the first. My Tiguan has a fantastic ride and the service warrantee is a great bonus. Thank you so much for making everything so memorable.
4/4/2013 - Steven - My car buying experience was exceptional enough that I didn't just buy one I bought 2 cars from this dealership. I would like to send a special thanks to Pat Moss, Geno, Noah and the service department for their professionalism and making this the best car buying experience I ever had. I have finally found my dealership for life.
Kudos to Brandon Volkswagen!
2/27/2013 - Denise - I will never buy another vehicle anywhere else. Everyone at the dealership was extremely knowlegeable, very helpful, and very courteous. everyone made my husband and I feel very secure in the purchase we were making. Reggie is truely exceptional and very knowledgeable when introducing us to our new Tiguan. He explained things in depth and showed us how to use all of the features. Brandon VW is the best!!!!
2/16/2013 - Barbara - I'm amazed at obtaining the Tiguan from being out-of-town to the delivery of the car - sight unseen!! I'm enjoying the Tiguan very much and love the silver color!!
2/14/2013 - Melissa - I compared this dealership with 10 other dealerships in and out of the area and this one had the best overall service, honesty and Steve Ullum was a man of his word and that is why you all got the sale. Our 2013 EOS had to be shipped from Marietta, Ga where even that dealership didn't compare to you all. I have already shared my appreciation of your dealership on Facebook and we really appreciate your business and love the car. Thank you very much for not being dishonest and greedy like the others!
Anthony and Melissa
2/10/2013 - Martin - I appreciate Joe and Nick delivering my car to Lakeland on the same day I bought it ( on a Saturday evening) - even though it had to be be picked up in Ocala.
1/23/2013 - Frances - This is my third Volkswagon purchase form Brandon VW,and there must be a reason why I keep going back! It's simple, you are given great, personalized service at Brandon VW. Mo worked very hard to get a good deal for me,and kept in constant communication. Ken also ensured that everything was in order as far as the financing, and explained everything very well. I had good offers from other dealers, but Brandon VW beat the competition with the best deal!
Thanks Brandon VW!
1/16/2013 - Ted - the sales consultant Christopher Hough made the experience of buying a new car an easy one. I felt comfortable, no sales pressure. I'm fully satisfied with the deal I have no doubt I got a good deal. I am a happy VW owner thanks to Christopher Hough.
1/14/2013 - Robert - The saleman had excellent follow through and contacted my several times prior to coming in. Friendly and efficient. Understood what I was looking for.
1/9/2013 - Anne - Excellent experience with Mike Hartley...Reggie...and Chris. Finance guy was kind and professional as well.
1/9/2013 - Anthony - The whole sales experience was a lot quicker and stress-free than I anticipated. Everyone we came in contact with was helpful, friendly and professional. I would recommend Brandon VW to anyone looking for a good solid vehicle. I would not hesitate to purchase/lease another vehicle from your dealership.
12/17/2012 - Margaret - It's always a pleasure dealing with both the sales and service staff at Brandon VW, and this time was no exception!
12/14/2012 - Raymond - We made an appointment with Nick and when we arrived, he was ready and waiting to serve us. Great experience. Thanks..
10/15/2012 - Zions Credit Corp - You can read for yourself from the scores and the comments. Brandon VW exceeded my expectations, continually went the extra mile to insure my satisfaction, and I continue to tell people that this is where to go for a vehicle. Amazing staff and a great experience!
10/10/2012 - Marvin - The salesman was professional and treated us in a very professional manner. At no time did we feel pressured to buy. I would definately recommend Brandon VW. I hoipe we will encounter the same professionalism in the service department.
10/10/2012 - Henry - Everyone at the dealership was extremely helpful and imformative. I was impressed with the professionalism that they displayed.
10/10/2012 - Erichsen - Great experience for a first time buyer, would recommend Brandon VW to any friend or family member.
10/8/2012 - Joseph - Your sales consultan Nick Chumbris made this process extremely easy. He listened to my needs and requirements to make a sale, and he delivered. An exceptional experience.
10/3/2012 - Marlene - My salesman was great drove our vehicles to our house. Took his time to explain the features on the cars.
9/25/2012 - Jeannie - I was amazed at how caring everyone at the dealership was and that they truly wanted to see me happy with the car I chose. It made me feel confident in choosing Brandon VW and I felt as though all the members of the staff cared about me, almost like an extended family. It was a great experience :)
9/10/2012 - Donna - great experience. thanks for finding the exact car I wanted.
8/27/2012 - Charles - I was very pleased with the dealership and service that was given to us. I think it was the most pleasant experience that I have every had when buying a car. I will definitely return to this dealership in the future when purchasing another vehicle.
8/27/2012 - David - Best car buying experience ever..Mike was awesome!
7/29/2012 - Blanca - am very happy with everyone help and i will send my friends
to to Brandon Volkswagen when they need to get a car.
Thank you for great service to everyone...
7/26/2012 - Christopher - Joe and Ken exceeded all my expectations, after several cars over the years this was THE BEST car buying experience that I've ever had. I will recommend Brandon VW to everyone and when my wife needs a new car we will be back.
7/21/2012 - Kasey - We have been truly happy with the Passat as we have begun to drive it. We were totally satisfied with the sales experience and thought Kasey did an outstanding job. Thank you!
7/05/2012 - Gabriella - I am very pleased with my car buying experience and with everyone I spoke to & dealt with at the dealership. It was actually fun! I feel Joe Lantz went the extra mile (even returned my call on his day off) I love my car! A big thank you to all of you!
6/09/2012 - Michael - Darrell Fowler and David Trusty were very attentive and considerate in meeting my needs to close this sale. Don’t ever lose these employees, their mannerism is perfect for a picky customer like myself.
6/09/2012 - Gary - Quick, efficient and no over the top sales pressure....
6/09/2012 - Joseph - Darrel and David were both very helpful. They are always anxious to assist and try to fit you with the VW you are looking for. They are an asset to Brandon Volkswagen. This is our third from this dealership with their assistance.
Joseph & Shirley
6/08/2012 - Emily - Nick was fantastic. He kept in contact with us the entire time we were car shopping and made sure we left completely satisfied with our purchases. We will be back in the future when we are ready to trade in these vehicles. The finance manager was also very professional, was sure not to hold us up or waste any of our time. We truly enjoyed our experience at Brandon VW.
5/03/2012 - Ian - Special thanks to Michael Hartley for his hard work and persistence in finding me the Beetle Turbo I really wanted, and thanks to Nick Chumbris for his continuing commitment to our customer satisfaction.
4/30/2012 - Robin - Joe was a great sales person. Very knowledgeable and patient. David was a straight forward guy. I will recommend them to friends.
4/30/2012 - Kevin - My sales rep Anthony Thomas was very patient and helpful throughout the process. I am very happy and satisfied with my vehicle.4/25/2012 - Stephanie - Candy was GREAT as well as the owner, Jordan. I have purchased from Brandon VW previous to this transaction and will certainly buy from there again. I had the BEST experience anyone could ask for.
3/13/2012 - Hope - I've Never worked with such great people at a dealership before. We live awhile Away and they were so patient with us because i had to get off of work and when we did get there they were so awesome because how positive they were and how easy it was for me. I was so happy to get the exact car I wanted! Randy and I believe his name is mike, sales manager, were amazing! Very pleased with my experience there and my NEW CAR :)
3/11/2012 - Tommy - I would like to acknowledge Steve Ullum as an exceptional sales associate. He is very professional, helpful, and knowledgeable. It was like buying from a friend.
3/06/2012 - Julio - I've leased many many vehicles from different dealers including Toyota, Acura, Honda, BMW, etc and have never encountered such professionalism, consideration of my desires, and fast negotiation / agreement to a fair price as I have with your dealership. Thanks so much
2/8/2012 - Brenda - Reggie was a great salesman. He did an excellent job taking his time to ensure we understood everything about the car we were buying. I would highly recommend this dealership to friends and family. Great buying experience.
2/2/2012 - Ricardo - Our salesman, Nick Chumbris, was great. When we arrived late at the dealership on a Friday night.....he was actually in the process of going home. Literally at his own car, putting his jacket in and about to leave when he noticed that we were walking by. He asked if we'd been helped...we hadn't. He closed the door of his car and politely and enthusiastically asked, "well what can I help you find tonight"? That was true customer service. After he showed us a few cars, we decided to come back the next day for test drives, as we were all tired. We then threw Nick a curve ball the next morning by letting him know that we may be interested in a brand new car, instead of the couple of used cars that we were interested in the night before. Nick, again, politely said that he'd be waiting for us to arrive and he'd have a few options ready for us when we got there. Needless to say, he was able to close the deal and I am very pleased with the price a nd product. This is my 4th Volkswagen...and I'm pretty sure it won't be my last if customer service like Nick's is what I'm going to get! Thanks for my new car, Nick Chumbris and Brandon VW!!
1/26/2012 - Nancy - This is not my first VW. It is my 6th. And my second Passat. My sales expert, Darrell, was an expert. He truly knows this car in and out.
1/23/2012 - David - Darrell Fowler, our sales rep, is an exceptional sales associate. His calmness, sincerity is definitely someone you want to make your friend. David Trusty is also an exceptional manager.... Because of his leadership we came back to Brandon Volkswagen to purchase our second vehicle. We are telling our friends and family about Darrell Fowler and David Trusty. What they say they are going to do...they do...down to the smallest detail. Thank you.
1/19/2012 - Gladys - My sales consultant Nick Chumbris was very helpful and extremely patient in answering all my questions,I will recommend him and VW Brandon to my family and friends.
1/18/2012 - Peggy - I was happy enough after my first experience with leasing a CC that I'm now in my 2nd CC. Darrell was my salesman both times and I hope he's my salesman next time.
1/11/2012 - Southshore Real Estate - Mo is an outstanding Sales person. This was our second car purchase from Mo.
12/20/2011 - Stephanie - Our salesperson and the finance manager were EXCEPTIONAL!! No hassel, personable and gave the best overview of the car and features than I have ever received in all 15 years that I have been leasing cars. The dealership was clean, they offered drinks and snacks during our visit, etc. This dealership, and in particular my salesman, completely changed the feeling I had (daunting!) about buying a new car. GREAT JOB all around!!
12/14/2011 - Galo - This is my 6th VW, and the third with Brandon VW.
The sales people are great, and the service is excellent.
I will keep coming for service and for my next VW.
12/8/2011 - Martha - This was one of the smoothest buying experience we have ever had in purchasing a car. Our salesman was very professional and informative. It was very rewarding meeting such a pleasant staff. We love our Volkswagen CC. The features are just great
11/7/2011 - The Home Care Group - This is the second vehicle we have purchased from this dealer in as many months. We couldn't be more pleased with the dealer, the gentleman that took care of our purchases, and the 2012 Touaregs. My husband and I are business people and appreciate the efficiency and integrity of this dealer and its associates. We've never had smoother, easier transactions when purchasing vehicles. - R.Leestma
10/31/2011 - Rachel - I was pleasantly shocked to learn that we could turn in our 09 Jetta for an 11 Jetta for the same price - very glad we got called about that. Manger was able to match our current payment - he wanted to make a sale & it showed - we appreciated that. It saved us time which never seems to happen in a car dealership so we were very pleased.
10/29/2011 - Charles - This is my second VW purchase from Brandon Volkswagen - I specifically went to Darrel for the purchase of my daughter's new car based on my past experiences. The sales team and service department are what brought me back. Kudo's to Darrel in sales and Lillian in service... they are the primary reason I continue to do business with this dealership.
10/13/2011 - Carmen - It was such a nice experience the first time when my fiance bought his car that I came back for mine. Great service by each one of the team members of Brandon Volkswagen. Thank you for been there for us. We love our cars :)
10/09/2011 - Tina - This is the third vehicle I have purchased from Brandon VW, I have always been very satisfied with the facility, sales staff and service staff. In this case I have to say the sales person really took the time to listen to me and understand not only what I was looking for in a vehicle and but in financing as well. He also did not "hover" over us when we asked for a moment to make the final decision which is appreciated.
9/26/2011 - Jaclyn - My sales rep was Nick and we couldn't have been more taken care of. I will send anyone looking for a new car his way!! :)
9/21/2011 - Donald - Our sales consultant, Reginald Myrick, was extremely professional, courteous and friendly; but not overbearing. We would certainly return to him and the dealership for another vehicle purchase.
9/03/2011 - Brian - The salesman, Joe Lants, was very knowledgeable and thorough. If we decide to buy another VW in the near future, we would see him again. The owner or manager, not sure which, was extremely friendly. While waiting on financing, he came up to us and was showing us the accessories in the trunk and telling us what he uses them for. It was definitely a friendly dealership, and not "pushy" by any means. Very comfortable place to buy from!!
9/04/2011 - Kenneth - Excellent serviice no preasure to buy and very patient with older and all customers.
9/03/2011 - Barbara - A step above all others.
8/30/11 - Eric - My sales agent was outstanding. He was very honest with me from the moment I drove up to the dealership. I had a bad experience at Brandon Honda and Brandon VW went above and beyond to make sure I was a happy customer. Great group of people working at Brandon VW.
8/25/11 - Richard - M.J. was a great salesman, and I couldn't be happier with his service.
8/21/11 - David - Thank you for a great buying experience!
8/14/11 - James - Brooks Falzone has just sold me my next car. Any salesman can sell a shiny new car from a showroom floor. Brooks did a lot more. He sold me the value of a weathered 10 year old Beetle that no one bothered to show me when I bought it new in 2002. He sold me the value of your dealer service long after all the warranties expired. Brooks sold me VW. Because of him, I'll be back.
8/11/2011 - Janelle - I couldn't have asked for a better experience...or a better car!! It's so nice to finally be a part of the VW family!!
8/09/2011 - Christin - This was my second VW. I came back for 2 reasons, I loved my VW and my sales experience with Darrel was amazing both times. Darrel is a great salesman, and a pleasure to deal with. Thank you.
8/09/2011 - Michael - Our sales person (Russ) was exceptional!!!! He stayed with us and provided guidance during the whole process.
8/08/2011 - Martin - My experience in buying my 2nd vehicle from this dealership was great. My wife and I love Volkswagen and we love this dealership along with it's staff. We will most surely buy our next Volkswagen from this dealership when it is time to do so. Thanks for another great experience!
8/1/2011 - Anne - Our experience in buying this car was great. Our salesman, Nick, was terrific. We would recommend him to our friends.
7/26/2011 - Robert - Brooks was very professional and especially considerate of my time.
7/25/2011 - Dawn - MJ our salesman did a outstanding job showing me all the models and even let me test drive each one of them. Jeff also did a AMAZING job getting my payments to where I needed them to be!
2/16/2011 - Heather - Love everyone there!
1/28/2011 - Curtis - My salesperson, Darrell Fowler was very good. One of the best experiences that I have had purchasing a car.
1/23/2011 - Steven - Love my car.. Told a friend about Brandon vw and they purchased a car there 3 days later! Thank you!
1/23/2011 - Alvaro - Good experience, it was more of a friendly interaction instead of seller and buyer.
1/14/2011 - Ismail - Keep the good work. Thank you!
1/11/2011 - Lydia - Our experience at Brandon VW was great & our salesman was super! He is very knowledgeable of his product & if doesn't have an answer he'll get one. He truly cares & tries to leave no stone unturned. He did his best, patiently to explain to me how all the new technology in our new car worked. This was no easy task but he was determined that this old dog could learn new tricks. Thank You, Reggie, for that extra mile.
1/9/2011 - Lori - Wonderful as always!
1/4/2011 - Alfredo - Mohamud (Mo) Ba was our salesman and was superb in all accounts. Made the lease go thru smoothly.