Brandon Volkswagen Customer Testimonials
- Service Department -
1/23/2012 - Paul - Lillian always helps me: She is friendly, personable & genuine. She explains maintenance to me so I truly understand. Helps me prioritize & budget the services I need. I really do appreciate her help & all of the other friendly faces at MY dealership. Makes me proud to drive my Jetta around with a Brandon VW logo.
1/23/2012 - Scott - Lillian Cucco is an OUTSTANDING service advisor. She treats you like a friend and/or family member vs. just a 'customer'. She was VERY helpful in helping my make the best choices for my recent needs and I'm very pleased with the outcome and process
1/23/2012 - Sandra - I came to the service department without an appointment around 8:00 a.m. as a result of tire damage due to road debris. In spite of all of this unplanned trouble, Brooks Falzone took care of my car and made it possible for me to get to campus in time for my 9:00 a.m. class that I was scheduled to teach. He always provides personalized service and goes above and beyond when caring for my vehicle. Because of the service dept., my next car will be purchased at Brandon VW!!
1/23/2012 - Robert - Brandon VW's service department is an example of pure excellence. Not only did I get service the day I wanted, I got SAME DAY service! My car was in and out in no time. Truly grateful for the level of service I received.
1/21/2012 - Rosemary - My advisor, Lillian, is extremely helpful and she is very good at providing customer service--she seems to really like her job and assisting people. The place I took my previous vehicle got a new manager a year or so ago, and customer service is not his calling. Dealing with Lillian was refreshing.
1/20/2012 - Nam - The staff are always wonderful and charming.
1/19/2012 - Mark - I cannot begin to tell you how impressed and happy I am with everyone at Brandon VW. Everyone is so knowledgeable and helpful and I could not be happier. The people in the service department (especially Brooks and the woman with the Hawaiian last name) are superb. I will keep this car until the lease expires and then I will come back to lease another one. All VW dealers should visit Branson VW to learn from them. Thanks for everything.
1/19/2012 – Emma - I am happy to have Brooks as my service consultant. He is courteous, prompt and always reminds me of upcoming services, Thanks Brooks, you make my VW experience a joy...
1/19/2012 - Jeffrey - Julie Yadao is my service consultant and she always does a great job of getting the car in and keeping me informed of the progress, when it is ready and what has been done!
1/18/2012 - Natasha - Lillian is a great Service employee!
1/16/2012 - Carole - My Service Tech is always awesome, always knowlegeable, willing to understand my problems.
1/11/2012 - Christopher - Brandon VW has great Service Managers. They are all very good with every aspect of the service visit. I typically use Lilian and she is always on the ball with everything when it comes to my service
12/22/2011 - John - Lillian, my service consultant, provided a level of customer service that should be used when setting the standards in your department for exemplary customer service. Not only was Lillian helpful and courteous, she was also very knowledgeable of the issue that I brought my vehicle in for, and extremely personable. A big "thank you" to Lillian at Brandon VW!
12/19/2011 - Charles - Julie Yadao is the reason why I continue to go to Brandon VW for service of both my cars. This is my fourth Jetta and I continue to both lease and obtain service at Brandon VW because of the people who work there. I want to thank Julie once again for making me feel like part of the family at Brandon VW!!!
11/30/2011 - Frances - Thank you for finding the nail in my front tire. Thank you for repairing my tire also.
11/30/2011 - Loy - Best service department I have ever dealt with. It is always a pleasure
11/19/2011 - Crystal - The only place we shop for cars. Great service!
10/24/2011 - John - All of my interaction with your dealership has been outstanding. I've recommended you to several friends. Keep up the good work.
10/17/2011 - Robert - The treatment I received was great, so great that I bought a new car that day and did not take home the same car I drove there in. Thank you to everyone in the dealership who assisted in this process. I love the new car, it is everything I excepted it to be.
10/15/2011 - Jeffrey - Five star customer service all the way!
10/11/2011 - James - Lillian was very knowledgeable about my vehicle. She was also professional and understanding with regard to my needs of having the work completed on my car in a timely manner.
10/02/2011 - William - Brandon VW stands out as THE BEST when it comes to service for my 2 VWs. Your service department is TOP NOTCH!
10/01/2011 - Elizabeth - I purchased my 2006 Jetta in Orlando and have used several different VW dealers across Florida as well as one stop in California. Brandon VW is superb. When I picked up my car, Lillian explained how the Jetta has retained it's value and offered tips regarding trade-in. I am grateful the car didn't have to be totaled because I plan on giving it on to my son. I can't wait to get my next Jetta!
9/28/2011 - Sandra - It is nice to have a service department where, as a repeat customer, you are known by the representatives. They are very responsive to questions and requests.
9/28/2011 - Antoinette - Brooks was absolutely FANTASTIC. I would hands-down recommend this consultant, and dealership to anyone who already owns a VW, and/or anyone in the market to purchase a vehicle. I'm going to be a VW gal, for life!
9/26/2011 - Juan - Great staff truly, beats every other dealership in the Tampa area I've visited. Very inviting and down to earth.
9/20/2011 - Ryan - Fast friendly service.
9/20/2011 - Lucretia - I have had nothing but great experiences at Brandon Volkswagen when bringing my car in for routine maintenance or repair. This has helped to solidify, what I would like to be, an ongoing relationship! Many thanks to all the service staff, cashiers, and parts personnel.
9/16/2011 - Jennifer - I continue to be extremely impressed with the service at Brandon Volkswagen. It is definitely increasing my chances that I will buy another car from them in the future.
9/15/2011 - Brooke - Lilian and Brooks were extremely friendly, answered all of my questions and concerns and provided excellent customer service! Thank you!
9/15/2011 - Randall - Brandon VW did a great job. I will return.. and I will advise friends and family that this is a good place to do business.
9/13/2011- Lisa - Always awesome service!
I appreciate the efforts of your staff and they really go out of there way to help in every way!
9/10/2011 - Bryttnie - I had a great experience everyone was very friendly and ready to help
9/9/2011 - John - Brooks my service writer, is the best service writer. He goes out of his way to assist me, taking time to explain all the technical questions, giving me clear and concise information. I will continue using him as my service writer.
9/7/2011 - Bettye - Very pleasant and professional service.
9/04/2011 - Michael - Thanks VW. Great work on my 20K service!!!
8/30/2011 - Alice - Luis was a true professional in all aspects of my time at the dealership. He was very helpful and has a truly wonderful personality.
8/29/2011 - Armondo - Brooks Falzone, my service tech did an outstanding job taking care of having my car serviced and detailed.
8/29/2011 - John - Extremely pleased with your service department.
8/25/2011 - John - My daughter was due leave to college in 2 days when the liner of her beetle was coming off, Lillian from Brandon VW came through for us she worked very hard to get the beetle back to us within 24 hours! She is truly wonderful as well as the service department who rushed the job. Thank you so much :)
8/24/2011 - Lori - Lillian is the best! I talk you guys up all the time to my friends!
8/24/2011 - Garth - Louis and Lillian always go above and beyond to provide excellent customer service.
8/21/11 - Melissa - The service and attention to detail was great. MJ offered exceptional service.
8/15/11 - Joseph - I am usually in a rush when I bring my car in for service. I value the timeliness of your service department.
8/08/2011 - Robert - It is always a pleasure to bring my car in for service and everyone at the dealership is very professional and trust worthy.
8/06/2011 - Sara - My service was excellent. My car was returned washed and vacuumed! It was great a special thanks to mike boyle.
8/08/2011 - David - Made me feel as though I was a Mercedes-Benz owner.
8/05/2011 - Shawn -
7/31/2011 - Franklin - Good, friendly service... Was greeted promptly, and service rep followed up to assure me that my vehicle could be in and out the same day...Nice!
7/31/2011 - Richard - My service Rep is Julie; I have been a customer for approximately five years now. Julie has been my rep for approximately 2 to 3 years! She is always, always, friendly, accommodating and knowledgeable. She is ALWAYS professional and makes sure i leave their fully satisfied! She is the BEST!!!!
7/30/2011 - William - Once again, Lillian came through! She is very knowledgeable and right on the money when it comes to maintaining my VW. She is truly an asset to your company.
4/27/2011 - Eileen - When I asked about how to remove the bugs from my windshield they removed them for me.
4/19/2011 - Rodger - You guys do good work.
4/16/2011 - Tara - Brooks Falzone always helps me. He has the best customer service skills. I am always bragging to friends about how good the service is. Brooks is awesome.
4/13/2011 - Jim - I would rate my overall experience as excellent! Julie has always been absolutely wonderful in helping to take care of us and the needs of our car. We've been scheduling all our repairs through Julie, and will continue to deal with her, and only her. It's very rare to find a person who delivers such excellent customer service, always! Julie not only takes care of the needs of our vehicle, but she also takes a personal interest in us and our family, showing us that she cares about us as people, not just a customer.
4/13/2011 - Alicia - Was able to come the very next morning after my call to service dept. about my rear window. Julie took care of me immediately. I was given a rental car for my ride to work where I arrived earlier than ever before even in a downpour. Julie called a few hours later letting me know I could pick up my Jetta any time. When I arrived at vw I was able to drop off the rental and take off in my jetta. It was a pleasant and painless experience. Thanks, Alicia Lala. P.s. Special thanks to Julie
4/10/2011 - Eric - I have always been very please with the service I have received from Brandon VW and how conscientious and helpful Julie Yadao is.
4/8/2011 - Julie - The manager went out of his way to call VW and get them to pay for a new top for my car. I really appreciated that and will continue to service my car there.
4/4/2011 - Tara - Brooks Falzone always takes care of me. I know him on a first name basis from coming there to get my car serviced. He has always been super profession. He is extremely helpful. I'm so happy with the service I get there. I've grown to trust his advice for my car. I'm the happiest customer in town.
3/25/2011 - Jane - Brooks in the servicing department is very knowledgeable and experienced in providing excellent customer service. Our VW has been serviced at this location several times in the past 6 months and his level of expertise has been unsurpassed. Brooks even went out of his way after work to test drive the vehicle after it left the dealership because of unforeseen and intermittent problems. It was quickly identified and the problem was resolved. I have had several long conversations with Brooks on the care of our vehicle and he has always spoke in terms anyone without automotive experience could understand. The cost of the repairs were always applied with allowable coupons and discounts which helped to reduce the cost of repairs, which helps in today’s economy. Please extend my appreciation and nomination to Brooks along with any monetary awards that the dealership recognizes for employees whom deliver Excellent quality customer service, as he truly deserves one. Thank You.
3/6/2011 - Charles - As always, Julie Yadao is always friendly and willing to help out! She makes it a pleasure to go to Brandon VW for any kind of service. She is a true asset to your service department!!
2/21/2011 - Carole - As always, Lillian always gives me excellent service. I was on my way to work, and my engine light had came on the night before, she said, sure drop it off, and was taken care of it a timely manner. Thanks Lillian, companies need more people like you.
2/15/2011 - Heather - I appreciate Brandon VW for the level of professionalism your team offers. The service is always efficient and of high quality.
2/14/2011 - Charles - Julie is always friendly, courteous, and willing to help. She even had me speak with a salesman about my Passat regarding refinancing.
1/30/2011 - Carl - Same as always, excellent service.
1/24/2011 - Bianca - My husband and I are very happy with the service we received...Reggie is a great sales person and made our decision very easy. We were not planning on getting a VW but based on the service we got and the car itself, it was an easy choice!!! So thank you for everything and plan on being with the company for long term :)
1/20/2011 - Kristen - I would never take my VW ANYWHERE else!!
1/10/2011 - Larry - outstanding service by all!
1/2/2011 - Michael - Julie has maintained her courteous, professional, and knowledgeable demeanor throughout the past 3 years I've been going to Brandon VW for vehicle service. She should be commended!!
12/31/2010 - Peter - I have worked with Julie and Brooks quite a few times now and they have always been very friendly and professional.
12/28/2010 - Juan - I have always been treated like a part of the family by Brooks and Lillian in the Service Department. I will be leaving for the Army in the near future and I know that my wife will be taken care of in the same manner. Thank You very much.
12/24/2010 - Michael - Lillian always treats me wonderful! Suggests things I might do as I plan to buy the car after lease is up. Never tries to up sell me things I don't need or want. She's a keeper.
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